Privacy Policy – How 855win Handles Your Data

1Information We Collect

When you use 855win, we collect different types of information depending on how you interact with the platform. The main categories are set out below.

Information You Provide Directly

When you register an account, you provide us with basic personal details — typically a mobile number and a password. If we request identity verification at any point (for example, before processing a withdrawal), you may be asked to provide additional information such as your full name, date of birth, and a copy of your CNIC or other identity document.

Transaction and Payment Information

When you make a deposit or withdrawal through 855win using JazzCash, Easypaisa, Raast, bank transfer or card, we collect the details of that transaction — including the amount in PKR, the payment method used and the timestamp of the transaction. We do not store full card numbers or mobile wallet PINs on our servers. Payment processing for mobile wallets is handled through the respective provider's secure interface.

Platform Activity Data

We collect data about how you use the platform — bets placed, games played, matches wagered on (including PSL fixtures, T20 internationals and other cricket events), session duration, deposits, withdrawals and account settings changes. This data is used to manage your account, settle bets and provide customer support.

Technical and Device Data

When you access 855win through a browser or the Android app, we collect certain technical information automatically. This includes your IP address, device type, operating system version, browser type and approximate location based on IP. This data is used for security monitoring, fraud prevention and platform optimisation.

2How We Use Your Data

The information we collect is used for specific, legitimate purposes related to running the 855win platform. These include:

• Account management: Creating and maintaining your account, processing logins and keeping your settings up to date.
• Bet settlement: Matching your placed bets to event results and crediting winnings or settling losses to your PKR balance.
• Payment processing: Handling deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast and other supported methods.
• Customer support: Using your account history and transaction data to help resolve issues or answer queries you raise with our support team.
• Security and fraud prevention: Monitoring account activity for unusual patterns that may indicate fraud, account sharing or attempts to abuse bonuses.
• Responsible gaming: Using usage data to identify patterns that may indicate problematic gambling behaviour and providing relevant tools or guidance.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the platform and where improvements can be made.
• Legal compliance: Retaining records as required by applicable legal or regulatory obligations.

3Payment Data and PKR Transactions

Because 855win operates exclusively in PKR and serves Pakistani players, the majority of deposits and withdrawals flow through local mobile payment systems — particularly JazzCash and Easypaisa — as well as Raast and standard bank transfers.

When you initiate a deposit, you are redirected to your chosen payment provider's own secure interface to authorise the transaction. At no point does 855win capture your JazzCash or Easypaisa PIN, or your mobile banking password. What we receive from the payment provider is a confirmation of the transaction — the amount, the timestamp and a reference ID — which we use to credit your account.

Transaction records are retained for the period required by our internal compliance and audit processes. They may be reviewed if you raise a dispute about a deposit or withdrawal, or if there are signs of fraudulent activity on your account.

4Cookies and Tracking Technologies

The 855win website uses cookies and similar tracking technologies to keep your session active after login, remember your preferences and support security functions like detecting unusual login behaviour.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These manage your login session and keep you authenticated as you move between pages.
• Functional cookies: Remember your preferences, such as your display settings or preferred language.
• Analytics cookies: Collect anonymised data about how pages are used — which sections get the most traffic, how long sessions last. This data is aggregated and does not identify individuals.
• Security cookies: Help detect and prevent fraudulent activity, including suspicious login patterns or unusual transaction behaviour.

Essential and security cookies cannot be disabled without affecting how the platform works. Analytics and functional cookies can be managed through your browser settings. The 855win Android app uses equivalent in-app session management rather than browser cookies.

5Data Sharing

855win does not sell your personal data. We share information only in the following limited circumstances:

• Payment providers: JazzCash, Easypaisa, Raast and banks receive the minimum transaction data required to process your deposit or withdrawal. These providers have their own privacy policies governing the data they handle.
• Game providers: For casino and slots games, game session data is shared with the relevant game provider to run the game. This is technical data — bet values, game round IDs — and is not used for marketing purposes.
• Security and fraud services: We may use third-party fraud detection tools that process device and behavioural data to identify suspicious activity. Data shared with these services is used solely for security purposes.
• Legal requirements: If required by law or a valid legal process, we may disclose data to relevant authorities. We will only do so to the extent legally required.

In all cases where data is shared with third parties, we require that those parties handle the data securely and only use it for the specified purpose.

6Data Security

Protecting your account data and PKR transaction history is a core responsibility. The measures we have in place include:

• Encrypted connections (HTTPS/TLS) for all data transmitted between your device and the platform.
• Passwords stored in hashed form — we cannot see your actual password, and neither can our staff.
• Account-level PIN or fingerprint authentication available in the Android app for an additional security layer.
• Monitoring systems that flag unusual login activity — such as logins from unrecognised devices or locations.
• Access controls that limit which staff members can access personal data, restricted to those who need it to perform their role.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been accessed without your permission, change your password immediately and contact the 855win support team.

7Data Retention

We keep your personal data for as long as your account is active and for a period after it is closed, as required by our internal compliance processes. The specific retention periods depend on the type of data:

• Account data (mobile number, login records): retained while the account is open and for a defined period after closure.
• Transaction data (PKR deposits, withdrawals, bet history): retained for audit and dispute resolution purposes for the standard period required by our financial record-keeping processes.
• Verification documents (CNIC copies, identity verification): retained while required for compliance and deleted once no longer needed.
• Usage and session data: retained in anonymised or aggregated form for platform analytics; identifiable usage data is not kept indefinitely.

When data is no longer needed, it is deleted from our systems. If you request account closure, we will process the deletion of your identifiable data in line with these retention schedules.

8Your Rights Over Your Data

You have the following rights in relation to your personal data held by 855win:

• Right of access: You can request a copy of the personal data we hold on your account.
• Right to correction: If any information we hold is inaccurate, you can ask us to correct it.
• Right to deletion: You can ask for your personal data to be deleted, subject to any legal retention requirements we must comply with.
• Right to object: You can object to your data being used for marketing communications. You can opt out of marketing messages at any time via your account settings.
• Right to data portability: You can request your data in a structured, commonly used format if you wish to transfer it.

To exercise any of these rights, contact the 855win support team through your account. We will respond to valid requests within a reasonable timeframe.

9Minors and Age Restrictions

855win is strictly an adults-only platform. We do not knowingly collect or process personal data from anyone under the age of 18. If you believe a minor has registered an account or provided personal data on the platform, please contact us immediately. Accounts belonging to minors will be closed and their data deleted.

We encourage parents and guardians to use parental control software to restrict access to gambling sites on shared or family devices.

10Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in how we operate or in applicable privacy standards. When we make material changes, we will update the "last updated" date at the top of this page. Where changes significantly affect how we handle your data, we will endeavour to notify active users through the platform.

Your continued use of the 855win platform after a policy update constitutes your acceptance of the updated terms. If you disagree with any changes, you should stop using the platform and contact us to close your account.

11Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, you can contact the 855win support team.

Our support team is available through the live chat feature in the platform and the Android app. You can also reach us by email at the address listed in the footer of this page. When contacting us about a privacy matter, please include your registered mobile number so we can locate your account records promptly.